By placing an order with Dreamcloud Solutions to include web/graphic design services, SEO and printing you confirm that you are in agreement with and bound by the following terms and conditions.


The Client : The company or individual requesting the services of Dreamcloud Solutions
Dreamcloud Solutions: Primary designer/site owner & employees or affiliates.

1. Website Design and Development

1.1 Dreamcloud Solutions will carry out work only where a written agreement is provided either by email, mail or fax. An ‘order’ is deemed to be a written or verbal contract between Dreamcloud Solutions and the Client, this includes telephone and email agreements.

1.2 Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Dreamcloud Solutions cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

1.3 The website, produced graphics and any programming code remain the property of Dreamcloud Solutions until all outstanding accounts are paid in full.

1.4 Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Dreamcloud Solutions remain the copyright of Dreamcloud Solutions and may only be commercially reproduced or resold with the permission of Dreamcloud Solutions.

1.5 Any additions to the brief will be carried out at the discretion of Dreamcloud Solutions and where no charge is made by Dreamcloud Solutions for such additions, Dreamcloud Solutions accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

1.6 The Client agrees to make available as soon as is reasonably possible to Dreamcloud Solutions all materials required to complete the site to the agreed standard and within the set deadline.

1.7 Dreamcloud Solutions will submit a website for the Client to approve. The Client will have the opportunity to request design/content changes within the scope of the project brief. This process can be repeated for a total of 3 times without further charge. Any subsequent changes will be chargeable at the hourly rate defined.

1.8 The Client is expected to test fully any application or programming relating to a site developed by Dreamcloud Solutions before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Dreamcloud Solutions will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

1.9 Dreamcloud Solutions will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

1.10 Dreamcloud Solutions will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

1.11 Dreamcloud Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the Client or any of the clients appointed agents.

1.12 Dreamcloud Solutions will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

2. Graphics, Images & Photographs

Dreamcloud Solutions cannot take responsibility for any copyright infringements caused by materials submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. Images requested from Stock providers are acceptable but will be chargeable at the rates shown plus currency conversion and card payment charges.

3. Compatibility

Dreamcloud Solutions will endeavour to ensure that any web site supplied by us will function correctly on the web server the site is initially installed upon. All websites are developed to work primarily across all major browsers and platforms including other devices such as mobile phones and tablets. However, Dreamcloud Solutions cannot guarantee complete and/or long term compatibility across every major browser, platform or handheld device due to updates/upgrades by their respective vendors. Dreamcloud Solutions will not guarantee compatibility in old or redundant browsers.

4. Payment of Accounts

4.1 A minimum deposit of 25% of the quoted value of design work will be required (unless otherwise agreed) from the client before any work is carried out. Subsequent payments will be made in accordance with the payment schedule outlined by Dreamcloud Solutions. The outstanding balance must be paid in full with cleared payment before the site is passed to the client, the new site will then be transferred from our test servers to the live URL or as otherwise instructed by the client. If the Client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Dreamcloud Solutions reserve the right to invoice for work completed should there be a gap exceeding 2 months from the last payment.

4.2 Non payment will result in legal action being taken if necessary. Late payment will be charged at 8% on top of the Bank of England’s current base rate of the total cost of the outstanding invoice. This amount will be added on to the payment for every day the payment is not received. Once full payment is received for a website, it is assumed that the project has been completed to the clients satisfaction and no refunds can be offered.

Updated: 01/05/2017

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